My thoughts captured in presentationmovies…
ITIL is changed over the years, it becomes more and more complex. But the magic Triangle stays intact. What makes Incident-, Problem- and Changemanagement magic? How do they work together…..
The second part on AgITILe, where I zoom in on how it works in detail.
Keeping the organisation running and changing the organisation, often fights for it’s priority. How to solve this, and who are the players…..
Agile and ITIL are two methods commonly used within IT-organisations/departments. How do we work together in these different surroundings….